PC/Mac

Frequently Asked Questions:

To download the Frequently Asked Questions for Web CapTel as a PDF, click here.

CapTel

General

  1. What is Captioned Telephone (CapTel)?
  2. How does CapTel Work?
  3. Can I get captions on my current telephone?
  4. How do I get captions on my CapTel phone?
  5. What equipment do I need to receive phone captions?
  6. How much does CapTel cost?
  7. Where can I get a CapTel phone?
  8. How are long distance charges billed?
  9. Should I register my preferred long distance provider?
  10. How can I find out more about CapTel?

Web CapTel

About Hamilton Web CapTel

  1. What is Hamilton Web CapTel?

Using Hamilton Web CapTel

  1. Is there a charge to use Hamilton Web CapTel?
  2. Do I have to login on the web in order to use Hamilton Web CapTel?
  3. Is Hamilton Web CapTel compatible with a MAC?
  4. Is there software I need to download in order to use Hamilton Web CapTel?
  5. What hours are Hamilton Web CapTel available?
  6. What are the benefits of using Hamilton Web CapTel?
  7. My state doesn't offer traditional Captioned Telephone service. Can I use Hamilton Web CapTel?
  8. Can I still use my traditional Captioned Telephone?
  9. I have internet access on my cell phone. Will Hamilton Web CapTel work there, too?
  10. Are my calls confidential when using Hamilton Web CapTel?
  11. What if I forget my user name and password?

Place A Call (Click here to download the Hamilton Web CapTel User's Guide)

  1. How do I place a Hamilton Web CapTel call?
  2. Can I add my extension to the "My Telephone Number" box?
  3. Can I save the telephone numbers that I dial often?
  4. Can I use my cell phone to place a call through Hamilton Web CapTel?
  5. Can I provide two separate telephone numbers to call at the same time? For example, my regular telephone number and my cell phone number?
  6. Can I place a call using Hamilton Web CapTel in Spanish?

Receive A Call (Click here to download the Hamilton Web CapTel User's Guide)

  1. Can I receive a Hamilton Web CapTel call?
  2. How do people call me using Hamilton Web CapTel?
  3. What happens if I don't have the "Waiting for Call" button activated and someone tries to call me through Hamilton Web CapTel?
  4. How will I know that I am receiving a call through Hamilton Web CapTel?
  5. Can I browse the Internet while waiting for Web CapTel calls?

911 Calls

  1. Can I call 911 with Hamilton Web CapTel?
  2. Why can't Hamilton Web CapTel handle 911 calls like the standard telephone?
  3. What happens if I enter 911 in the "Number To Dial" box and click "Place Call"? Will the call go through?
  4. Will it be better if I use the 10-digit emergency number instead of 911 using Hamilton Web CapTel so that the call can go through quickly?
  5. Will Hamilton Web CapTel be able to identify my location if I dial 911?

Features

  1. How does Caller ID work with Hamilton Web CapTel?
  2. Can I change the font color or type, or the background color during a call?
  3. Can I save and/or print my Hamilton Web CapTel conversation?
  4. Can I review the conversation (scroll up or down) while still on the call?

Call Types

  1. Do I pay for long distance calls when using Hamilton Web CapTel?
  2. Can I make international calls using Hamilton Web CapTel?

Technical Requirements

  1. What are the technical specifications Hamilton Web CapTel?
  2. What are "cookies"?
  3. I don't have Java my computer. Is there a way Java can be added to my computer?

Contact

  1. How do I contact Customer Service?

About Hamilton

  1. Who is Hamilton?

Mobile CapTel

About Hamilton Mobile CapTel

  1. What is Hamilton Mobile CapTel?

Using Hamilton Mobile CapTel

  1. Is there a charge to use Hamilton Mobile CapTel?
  2. Do I have to login on the iPhone in order to use Hamilton Mobile CapTel?
  3. Is Hamilton Mobile CapTel compatible with any other Mobile Phones?
  4. Is there software I need to download in order to use Hamilton Mobile CapTel?
  5. Can I place a call using Hamilton Mobile CapTel in Spanish?
  6. What hours is Hamilton Mobile CapTel available?
  7. What are the benefits of using Hamilton Mobile CapTel?
  8. My state doesn't offer traditional Captioned Telephone service. Can I use Hamilton Mobile CapTel?
  9. Can I still use my traditional Captioned Telephone?
  10. Are my calls confidential when using Hamilton Mobile CapTel?
  11. What if I forget my user name and password?

Place A Call (Click here to download the Hamilton Web CapTel User's Guide)

  1. How do I place a Hamilton Mobile CapTel call?
  2. Can I add an extension to the "My Telephone Number" box?
  3. Can I save the telephone numbers that I dial often?
  4. Can I provide two separate telephone numbers to call at the same time? For example, a regular telephone number and my cell phone number?

Receive A Call (Click here to download the Hamilton Web CapTel User's Guide)

  1. Can I receive a Hamilton Mobile CapTel call?
  2. How do people call me using Hamilton Mobile CapTel?
  3. What happens if I don't have the "Waiting for Call" button activated and someone tries to call me through Hamilton Mobile CapTel?
  4. How will I know that I am receiving a call through Hamilton Mobile CapTel?
  5. Can I browse the Internet while waiting for Mobile CapTel calls?

911 Calls

  1. Can I call 911 with Hamilton Mobile CapTel?
  2. Why can't Hamilton Mobile CapTel handle 911 calls like the standard telephone?
  3. What happens if I enter 911 in the "Number To Dial" box and click "Place Call"? Will the call go through?
  4. Will it be better if I use the 10-digit emergency number instead of 911 using Hamilton Mobile CapTel so that the call can go through quickly?
  5. Will Hamilton Mobile CapTel be able to identify my location if I dial 911?

Features

  1. How does Caller ID work with Hamilton Mobile CapTel?
  2. Can I change the font color or type, or the background color during a call?
  3. Can I save and/or print my Hamilton Mobile CapTel conversation?
  4. Can I review the conversation (scroll up or down) while still on the call?

Call Types

  1. Do I pay for long distance calls when using Hamilton Mobile CapTel?
  2. Can I make international calls using Hamilton Mobile CapTel?

Technical Requirements

  1. What are the technical requirements to use Hamilton Mobile CapTel?

Mobile Devices

  1. I have an iPhone but the area I live does not have 3G network, will Hamilton Mobile CapTel works?
  2. I have a blackberry mobile device, will Hamilton Mobile CapTel works?
  3. I have a mobile device that use Windows Mobile 6, will Hamilton Mobile CapTel works?

Wireless Network

  1. What is 3G Network?
  2. Which wireless providers offer 3G Network?
  3. Where can I find out if my area has 3G network coverage?

Headset

  1. Is there a hearing aid compatible headset that will work on the iPhone?

Contact

  1. How do I contact Customer Service?

About Hamilton

  1. Who is Hamilton?

CapTel

General

1. What is Captioned Telephone (CapTel)?
Captioned Telephone (or CapTel) is a new telephone technology that allows people to receive word-for-word captions of their telephone conversations. It is similar in concept to Captioned Television, where spoken words appear as written text for viewers to read. The CapTel phone looks and works like any traditional phone, with callers talking and listening to each other, but with one very significant difference: Captions are provided live for every phone call. The captions are displayed on the phone's built-in screen so the user can read the words while listening to the voice of the other party. So if the CapTel phone user has difficulty hearing what the caller says, he or she can easily read the captions for clarification.

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2. How does CapTel Work?
The CapTel user dials the number of the person they wish to call on the CapTel phone. The call is transparently connected to a service that provides the captioning. At the CapTel service center, a specially trained operator uses the latest in voice-recognition technology to transcribe whatever is being said by the other party. The voice recognition system transcribes the operator's voice into text captions, which are bundled with the speaking party's actual voice and sent directly to the CapTel phone. When the CapTel phone receives this combined information, the voice and text are split so that the voice goes to the earpiece of the phone and the captions go to the display screen.

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3. Can I get captions on my current telephone?
No, telephone captioning requires a CapTel phone. Every CapTel phone includes a customized, built-in screen for displaying captions as well as a combination of sophisticated electronics and software to handle both the voice and text simultaneously. Captions cannot be displayed on a regular telephone.

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4. How do I get captions on my CapTel phone?
Outgoing Calls: During outgoing calls (calls you place) the captioning service is connected automatically to provide captions. To enable captioning on your CapTel phone, make sure that the "caption" button is depressed and the red light above the button is on. With captioning enabled, simply dial the phone number of the person you want to call and you should begin receiving captions.
1-Line & 2-Line CapTel Service - Outgoing Calls

Incoming Calls: The way you get captions on incoming calls (calls you receive) depends on if you are using 1-Line CapTel mode or 2-Line CapTel mode:

1-Line CapTel: In order to receive captions on your incoming calls, the person calling you must first dial the toll free number (877-243-2823) for the Captioning Service and then enter your phone number. You will get captions during any call that is placed through the captioning service. PLEASE NOTE: If a caller dials you directly, the call will not be captioned on your CapTel phone. "Call Me" cards that list the toll free captioning service number are included with the CapTel phone. You can give the "Call Me" cards to people who call frequently.
1-Line CapTel Service - Incoming Calls

2-Line CapTel: When using 2-Line CapTel, all incoming calls are captioned. Simply press the "caption" button on your CapTel phone at any point in a conversation to get captions. Your callers dial your number directly and do not need to dial the toll-free required for 1-Line CapTel.
2-Line CapTel Service - Incoming Calls

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5. What equipment do I need to receive phone captions?
A CapTel phone connected to a standard analog telephone line or DSL line with an analog filter* is required to receive captions. This is known as 1-Line CapTel.

2-Line CapTel requires a CapTel phone and two telephone lines:
  • Line 1(voice) can be a standard analog telephone line, DSL line with an analog filter* or a digital cable or VOIP line.
  • Line 2 (captions) must be a standard analog telephone line or DSL line with an analog filter*.
*Inline filters are usually included with your DSL subscription.

You cannot connect CapTel to a PBX digital telephone line typically found in business offices. Users in an office environment should check with their telephone administrator to see if there is an analog port available.

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6. How much does CapTel cost?
A CapTel phone is provided free or at a reduced rate to people with a hearing loss. In addition, the price of a CapTel phone may vary depending on where you live and your specific situation. There is no additional cost for using the CapTel captioning service.

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7. Where can I get a CapTel phone?
CapTel equipment is available through the Telecommunications Equipment Purchase Program (TEPP). Please click here for a list of CapTel phone providers in Wisconsin.

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8. How are long distance charges billed?
The Federal Communications Commission (FCC) requires that any long distance charges associated with a CapTel call, must be billed to the caller. This means, if you make a long distance call on your CapTel phone (or if you are calling a CapTel user and the call is long distance), all long distance charges will be billed to your local telephone number.

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9. Should I register my preferred long distance provider?
Yes. It is critical that you register your preferred long distance provider. CapTel does not have access to your long distance provider or calling plan, so if you are not registered all of your long distance calls will be billed through AT&T at a higher rate.

To register your preferred long distance provider with CapTel, simply call toll-free 866-990-4499 and a CapTel Customer Service Representative will assist you.

Calling card users do not need to register for long distance provider with CapTel.

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10. How can I find out more about CapTel?
Contact CapTel Customer Service at: 866-990-4499

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Web CapTel

About Hamilton Web CapTel

1. What is Hamilton Web CapTel?
Hamilton Web CapTel is a web-based service that allows people who have difficulty hearing over the telephone to receive word-for-word captions for telephone conversations via the Internet and a telephone. It is similar in concept to Captioned Television, where spoken words appear as written text for viewers to read.

Hamilton Web CapTel allows people with hearing loss to receive live captions for every phone call. The captioned are displayed on the Hamilton Web CapTel call screen via a web browser and the user can read the words while listening to the voice of the other party. Hamilton Web CapTel allows the user to "see what they say" with every call.

To learn more how to place a call through Hamilton Web CapTel, visit the HamiltonCapTel.com website.

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Using Hamilton Web CapTel

1. Is there a charge to use Hamilton Web CapTel?
There is no charge to access the Hamilton Web CapTel. The service is free.

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2. Do I have to login on the web in order to use Hamilton Web CapTel?
Yes, you need to login to Hamilton Web CapTel to place and receive calls.

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3. Is Hamilton Web CapTel compatible with a MAC?
Yes. Hamilton Web CapTel can be used on PCs and Macs.

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4. Is there software I need to download in order to use Hamilton Web CapTel?
No. Web CapTel is a web-based service and is used through your Internet browser.

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5. What hours are Hamilton Web CapTel available?
Hamilton Web CapTel is available 24 hours a day, 7 days a week. There are no limits on the length of your calls or how many calls you make.

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6. What are the benefits of using Hamilton Web CapTel?
You no longer have to use a special telephone in order to access Captioned Telephone service. You can now access it from any computer that has Internet access (for captions), along with any standard, cordless, or mobile phone (for voice).

There are no long distance charges associated with making a Hamilton Web CapTel call.

The font size and color, as well as the background color, can be changed to make reading the captions easier.

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7. My state doesn't offer traditional Captioned Telephone service. Can I use Hamilton Web CapTel?
Yes! Anyone who has access to an Internet enabled computer can use the Hamilton Web CapTel service.

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8. Can I still use my traditional Captioned Telephone?
Yes, your CapTel phone will continue to work as it always has. Web CapTel is an added option for accessing Captioned Telephone service.

You can use your Captioned Telephone to place or receive Hamilton Web CapTel calls. If you intend to use your CapTel phone with Hamilton Web Captel, make sure the caption button is turned off (the red light is off above the caption button).

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9. I have internet access on my cell phone. Will Hamilton Web CapTel work there, too?
Not at this time.

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10. Are my calls confidential when using Hamilton Web CapTel?
All calls are kept strictly confidential. As required by law, CapTel CAs cannot disclose information from a Hamilton Web CapTel conversation, nor are any records of Hamilton Web CapTel conversations saved.

There are NO records/documents/recordings of any conversation.

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11. What if I forget my user name and password?
Use the "forgot password?" feature on the login page.

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Place A Call

1. How do I place a Hamilton Web CapTel call?
Go to www.hamiltoncaptel.com. Select your state and click "Get Info".

Click on the "Make a Web CapTel call now" button. The first time you visit, you'll need to establish an account, and from then on, simply enter your user name and password to log on. When you first set up your account, enter your telephone number into the box marked "My Telephone Number". Enter the number of the person you want to call in the box marked "Number to Dial." Click on the "Place a Call" button. The Web CapTel call will begin by dialing your telephone number. Once you have answered the phone, the call will then connect to the number of the person you want to call. Once you party has answered, your conversation begins.

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2. Can I add my extension to the "My Telephone Number" box?
At this time Hamilton Web CapTel does not allow extensions to be added to the phone number. We look to include ability to include extensions in the future.

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3. Can I save the telephone numbers that I dial often?
Hamilton Web CapTel includes a personal directory. You can add frequently called telephone numbers by clicking on the Directory tab at the top of the Hamilton Web CapTel call page and inserting numbers there.

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4. Can I use my cell phone to place a call through Hamilton Web CapTel?
You can make a call through Hamilton Web CapTel using your cell phone as the voice line. You can also receive a call through Hamilton Web CapTel using your cell phone; as long as that is the telephone number you have entered in the "My Telephone Number" box when you logged on. Just remember that you must be logged onto the Hamilton Web CapTel call page on your computer in order to receive captions.

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5. Can I provide two separate telephone numbers to call at the same time? For example, my regular telephone number and my cell phone number?
No, only one number to call can be provided. If no one answers at that number, you will need to disconnect from the first call and place a second call to the next number.

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6. Can I place a call using Hamilton Web CapTel in Spanish?
Spanish Web CapTel is available 7am to 11pm CT, 7 days a week. Spanish CapTel callers must click the "Spanish" button on the call screen for Spanish.

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Receive A Call

1. Can I receive a Hamilton Web CapTel call?
Yes. When you log on to Hamilton Web CapTel and enter your telephone number in the "Receive Call" section and click the "Start Waiting for Calls" button, you are automatically set up to receive Hamilton Web CapTel calls. If you do not wish to receive calls, click on the "Stop Waiting for Calls" button. You will be able to place Hamilton Web CapTel calls, but not receive them.

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2. How do people call me using Hamilton Web CapTel?
The person calling you must first dial the toll free number 1-855-318-8818. At the prompt they will be asked to enter your telephone number and press #. Then, if you are logged on to the service through your Internet connection and waiting for Hamilton Web CapTel calls, the call will automatically appear on your screen at the same time your voice telephone line rings. Answer the voice line, and your conversation can begin.

Please note that the "Waiting for call" button must be activated.

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3. What happens if I don't have the "Waiting for Call" button activated and someone tries to call me through Hamilton Web CapTel?
The person will receive the message: "The Web CapTel user is not available"

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4. How will I know that I am receiving a call through Hamilton Web CapTel?
You need to be logged onto the Hamilton Web CapTel site and have your web browser open. It's important that you click on the "Start Waiting for Calls" button.

When you receive a call, your voice telephone will ring and when you answer it, the Hamilton Web CapTel call screen will automatically display (WebCapTel CA#xxxx with a call), and then your conversation can begin with the captions displayed.

Note: If you have minimized your call screen, you'll need to maximize the window when you answer your telephone.

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5. Can I browse the Internet while waiting for Web CapTel calls?
Yes, just be sure that your login page remains open. You may minimize your login page, and you will need to maximize the page when you receive a Hamilton Web CapTel call.

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911 Calls

1. Can I call 911 with Hamilton Web CapTel?
Internet-based telecommunications services are limited services and are not designed for making emergency 911 calls. Therefore, it is highly recommend that in an emergency you use your land-line telephone service to call 911 or your local emergency service number directly.

If you choose to use Hamilton Web CapTel to place an emergency 911 call, you will need to provide important information immediately, including your location (street address, town, and state) as well as the nature of the emergency.

The Hamilton Web CapTel call center is not an emergency call center and does not assume responsibility for the call. Your call will be connected to your local emergency center which is prepared to assist you in your emergency.

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2. Why can't Hamilton Web CapTel handle 911 calls like the standard telephone?
The nature of Internet-based line does not allow Hamilton to recognize your location. The Internet does not function in the same way that standard telephone service functions.

With the standard telephone network, 911 centers have the ability to identify the location of a specific incoming phone number, whereas the Internet cannot identify specific locations. The Hamilton Web CapTel service should not be used for emergency 911 calls.

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3. What happens if I enter 911 in the "Number To Dial" box and click "Place Call"? Will the call go through?
Again, you are strongly encouraged to use your telephone/TTY for emergency 911 calls, dialing directly to 911 or your local emergency service number.

Should you choose to use Hamilton Web CapTel to place an emergency call to 911, your call will be processed. Entering "911" in the "Number to Dial" box will generate a special call processing. It will become apparent on your screen that you are placing a 911 call. Your call will be connected to your local emergency call center. You will then be required to provide important information including your specific location as well as the nature of your emergency.

Please be advised that calling 911 through Hamilton Web CapTel will take longer to connect to emergency personnel than will a call to 911 placed from a standard telephone line.

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4. Will it be better if I use the 10-digit emergency number instead of 911 using Hamilton Web CapTel so that the call can go through quickly?
Whether you are using the 10-digit emergency number or 911 number, it is still strongly recommend that you use your telephone/TTY for emergency calls.

Using the Internet-based captioned telephone service will not allow Hamilton to recognize your location. To ensure your emergency situation is being responded in a timely matter, it is recommended using your standard telephone/TTY as your location information will automatically be transmitted to emergency personnel.

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5. Will Hamilton Web CapTel be able to identify my location if I dial 911?
No, The Internet does not allow Hamilton to recognize your location. It is encouraged that you use your standard telephone/TTY. Dialing 911 over the Internet doesn't work the same way as dialing 911 over your standard telephone line. When dialing 911 over your standard telephone line, location information is automatically sent to the 911 center.

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Features

1. How does Caller ID work with Hamilton Web CapTel?
When making a Hamilton Web CapTel call, the person you are calling does not receive your telephone information via Caller ID, but instead, the telephone number of the CapTel center.

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2. Can I change the font color or type, or the background color during a call?
Yes, you can change these features any time during a call.

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3. Can I save and/or print my Hamilton Web CapTel conversation?
You can copy and paste the information from your Hamilton Web CapTel call into another document and save or print your conversation that way.

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4. Can I review the conversation (scroll up or down) while still on the call?
Yes, the scroll feature works at any time during the call process.

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Call Types

1. Do I pay for long distance calls when using Hamilton Web CapTel?
Because you are accessing the service through the Internet, there are no long distance charges when using Hamilton Web CapTel.

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2. Can I make international calls using Hamilton Web CapTel?
Hamilton Web CapTel is intended for use in placing and receiving calls within the United States.

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Technical Requirements

1. What are the technical specifications Hamilton Web CapTel?
Operating System:
The OS doesn't really matter. Our only real requirement is a browser that supports Java, XML, and cookies.
- Windows
- OSX
- Linux

Browser:
- Firefox
- Opera
- Internet Explorer 7
- Safari

Computer Hardware:
Pentium 233 (or better), 128MB RAM

Internet Speed:
Use of WebCapTel requires connection to the Internet via a broad band connection.

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2. What are "cookies"?
A cookie is simply a message associated to a Web browser by a Web server. The browser stores the message in a text file. The message is then sent back to the server each time the browser requests a page from the server.

The main purpose of cookies is to identify returning users and possibly prepare customized Web pages for them. When you enter a Web site using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your Web browser which stores it for later use. The next time you go to the same Web site, your browser will send the cookie to the Web server. The server can use this information to present you with custom Web pages. So, for example, instead of seeing just a generic welcome page you might see a welcome page with your name on it.

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3. I don't have Java my computer. Is there a way Java can be added to my computer?
Java can be downloaded from the web at:
http://www.java.com/en/download/index.jsp

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Contact

1. How do I contact Customer Service?
Web CapTel Customer Service is available by phone or email:
877-455-4227 English
866-670-9134 Spanish
info@hamiltoncaptel.com

Live Customer Service is offered during the following hours:
8am to 5pm CT Monday- Friday

Calls after hours and/or emails will be responded to on the next business day.

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About Hamilton

1. Who is Hamilton?
Hamilton Telecommunications is a telephone company based in Aurora, NE. They have been providing telephone service for over 100 years. Hamilton Relay Service is a division of Hamilton Telecommunications, and has provided Telecommunications Relay Service since 1990.

Telecommunications Relay Service (TRS) enables people who use a Text Telephone (also called a TTY, a TDD or TT) to communicate freely with people who use a standard telephone. Hamilton provides interstate relay service (calls from one state to another state) and intrastate relay service (calls within the same state) to numerous states across the country. Hamilton also provides nationwide service through Internet Relay, Video Relay, and CapTel Services.

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Mobile CapTel

About Hamilton Mobile CapTel

1. What is Hamilton Mobile CapTel?
Hamilton Mobile CapTel is a web-based service that allows people who have difficulty hearing over the telephone to receive word-for-word captions for telephone conversations using an iPhone 3G. It is similar in concept to Captioned Television, where spoken words appear as written text for viewers to read.

Hamilton Mobile CapTel allows people with hearing loss to receive live captions for every phone call. The captions are displayed on the iPhone 3G using the Safari web browser, which allows the user to read the words while listening to the voice of the other party. Hamilton Mobile CapTel requires the use of any iPhone 3G compatible headset.

To learn more how to place a call through Hamilton Mobile CapTel, visit HamiltonCapTel.com.

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Using Hamilton Mobile CapTel

1. Is there a charge to use Hamilton Mobile CapTel?
There is no charge to access the Hamilton Mobile CapTel. The service is free. However, all call minutes and wireless data used are charged based on your mobile phone contract. There are no additional charges from Hamilton. Please check with your mobile provider about your calling plan, regarding questions about minute usage, wireless data and costs.


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2. Do I have to login on the iPhone in order to use Hamilton Mobile CapTel?
Yes, you need to go to: http://www.hamiltonwebcaptel.com using the iPhone Safari web browser and login to place and receive calls.

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3. Is Hamilton Mobile CapTel compatible with any other Mobile Phones?
Currently, Hamilton Mobile CapTel is designed exclusively for use on the iPhone 3G. Future updates will include other mobile devices.

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4. Is there software I need to download in order to use Hamilton Mobile CapTel?
No. Mobile CapTel is a web-based service, accessed through the iPhone Safari web browser.

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5. Can I place a call using Hamilton Mobile CapTel in Spanish?
Spanish Mobile CapTel is available 7am to 11pm CT, 7 days a week. Spanish CapTel callers must click the "Spanish" button on the call screen for Spanish.

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6. What hours is Hamilton Mobile CapTel available?
Hamilton Mobile CapTel is available 24 hours a day, 7 days a week. There are no limits on the number of calls you make or the length of your calls.

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7. What are the benefits of using Hamilton Mobile CapTel?
You no longer have to use a special telephone in order to access Captioned Telephone service. You can now access it from any iPhone 3G connected to the AT&T 3G network. That means that you are now free to make and receive captioned calls from any location that there is 3G coverage.

There are no long distance charges associated with making a Hamilton Mobile CapTel call.

The font size and color, as well as the background color, can be changed to make reading the captions easier.

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8. My state doesn't offer traditional Captioned Telephone service. Can I use Hamilton Mobile CapTel?
Yes! Anyone who has an iPhone 3G can use the Hamilton Mobile CapTel service. However, you must be located in a 3G network area.

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9. Can I still use my traditional Captioned Telephone?
Yes, your CapTel phone will continue to work as it always has. Mobile CapTel is an added option for accessing Captioned Telephone service.

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10. Are my calls confidential when using Hamilton Mobile CapTel?
All calls are kept strictly confidential. As required by law, CapTel Caption Assistants cannot disclose information from a Hamilton Mobile CapTel conversation, nor are any records of Hamilton Mobile CapTel conversations saved.

There are NO records/documents/recordings of any conversation.

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11. What if I forget my user name and password?
Use the "forgot password?" feature on the login page.

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Place A Call

1. How do I place a Hamilton Mobile CapTel call?
Go to http://www.hamiltonwebcaptel.com using the Safari web browser on your iPhone 3G.

The first time you visit, you'll need to Register and create your account. Once the registration process is complete - simply enter your user name and password to log on.

After logging on, enter your telephone number into the box marked "My Telephone Number". Enter the number of the person you want to call in the box marked "Number to Dial." Touch the "Place a Call" button. Your call will begin by your telephone number being dialed. Once you have answered the call, the number of the person you want to call will be dialed automatically. You must then press the Home button on your iPhone 3G and return to the Hamilton Mobile CapTel page by touching the Safari web browser icon button. Once your party has answered, your conversation begins and captions will appear.

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2. Can I add an extension to the "My Telephone Number" box?
At this time Hamilton Mobile CapTel does not allow extensions to be added to the phone number. We look to include ability to include extensions in the future.

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3. Can I save the telephone numbers that I dial often?
Hamilton Mobile CapTel includes an easy to store function for the numbers you call on a regular basis. You can add frequently called telephone numbers by touching the "Contacts" tab at the bottom of the Hamilton Mobile CapTel call page. Then touch the "My Contacts" button and add or edit any contacts as you desire.

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4. Can I provide two separate telephone numbers to call at the same time? For example, a regular telephone number and my cell phone number?
No, only one number to call can be provided. If no one answers at that number, you will need to disconnect from the first call and place a second call to the next number.

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Receive A Call

1. Can I receive a Hamilton Mobile CapTel call?
Yes. When you log on to Hamilton Mobile CapTel and enter your telephone number in the "Receive Call" section and click the "Start Waiting for Calls" button, you are automatically set up to receive Hamilton Mobile CapTel calls. If you do not wish to receive calls, click on the "Stop Waiting for Calls" button and you will be able to place Hamilton Mobile CapTel calls, but not receive them.

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2. How do people call me using Hamilton Mobile CapTel?
The person calling you must first dial the toll free number 1-855-318-8818. At the prompt they will be asked to enter your telephone number and press #. If you are logged on and waiting for calls, your phone will ring. After answering the call, you must return to the Safari web page where you are logged in to Hamilton Mobile CapTel in order to view the captions.

Please note that the "Waiting for call" button must be activated if you wish to receive calls.

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3. What happens if I don't have the "Waiting for Call" button activated and someone tries to call me through Hamilton Mobile CapTel?
The person will receive this message: "The Web CapTel user is not available".

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4. How will I know that I am receiving a call through Hamilton Mobile CapTel?
You need to be logged onto the Hamilton Mobile CapTel site and have your web browser open. Remember, you will only receive calls if you have clicked on the "Start Waiting for Calls" button.

When you receive a call, your iPhone 3G will ring. You must then return to the Safari web page where you are logged in to Hamilton Mobile CapTel in order to view the captions. The Hamilton Mobile CapTel call screen will automatically display (Web CapTel CA#xxxx with a call), and then your conversation will begin with the captions displayed.

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5. Can I browse the Internet while waiting for Mobile CapTel calls?
Yes, just be sure that your login page remains open. You may open new web pages or use any other application on your iPhone 3G. However, when you receive a Hamilton Mobile CapTel call, once you've answered the call, you will need to return to the Safari web page where you are logged into Hamilton Mobile CapTel.

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911 Calls

1. Can I call 911 with Hamilton Mobile CapTel?
Internet-based telecommunications services are limited services and are not designed for making emergency 911 calls. Therefore, it is highly recommend that in an emergency you use your land-line telephone service to call 911 or your local emergency service number directly.

If you choose to use Hamilton Mobile CapTel to place an emergency 911 call, you will need to provide important information immediately, including your location (street address, town, and state) as well as the nature of the emergency.

Your call will be connected to your local emergency center which is prepared to assist you in your emergency. The Hamilton Mobile CapTel call center is not an emergency call center and does not assume responsibility for the call.

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2. Why can't Hamilton Mobile CapTel handle 911 calls like the standard telephone?
The nature of Internet-based line does not allow Hamilton to recognize your location. The Internet does not function in the same way that standard telephone service functions.

With the standard telephone network, 911 centers have the ability to identify the location of a specific incoming phone number, whereas the Internet cannot identify specific locations. The Hamilton Mobile CapTel service should not be used for emergency 911 calls.

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3. What happens if I enter 911 in the "Number To Dial" box and click "Place Call"? Will the call go through?
Again, you are strongly encouraged to use your telephone/TTY for emergency 911 calls, dialing directly to 911 or your local emergency service number.

Should you choose to use Hamilton Mobile CapTel to place an emergency call to 911, your call will be processed. Entering "911" in the "Number to Dial" box will generate special call processing. It will become apparent on your screen that you are placing a 911 call. Your call will be connected to a local emergency call center. You will then be required to provide important information including your specific location as well as the nature of your emergency.

Please be advised that calling 911 through Hamilton Mobile CapTel will take longer to connect to emergency personnel than will a call to 911 placed from a standard telephone line.

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4. Will it be better if I use the 10-digit emergency number instead of 911 using Hamilton Mobile CapTel so that the call can go through quickly?
In the event of an emergency, it is best to use a standard telephone line to call 9-1-1 as emergency personnel will automatically receive location information when the call arrives. Using the 10-digit emergency number does not ensure that your location information will automatically be provided.

Using the Internet-based captioned telephone service will not allow Hamilton to recognize your location. To ensure your emergency situation is responded to in a timely matter, it is recommended that you use a standard telephone/TTY as your location information will then automatically be transmitted to emergency personnel.

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5. Will Hamilton Mobile CapTel be able to identify my location if I dial 911?
No. The nature of the Internet does not allow Hamilton to recognize your location. It is encouraged that you use your standard telephone/TTY. Dialing 911 over the Internet doesn't work the same way as dialing 911 over your standard telephone line. When dialing 911 over your standard telephone line, location information is automatically sent to the 911 center.

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Features

1. How does Caller ID work with Hamilton Mobile CapTel?
At this time, when making a Hamilton Mobile CapTel call, the person you are calling does not receive your telephone information via Caller ID, but instead, the telephone number of the Mobile CapTel call center.

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2. Can I change the font color or type, or the background color during a call?
Yes, you can change these features any time during a call.

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3. Can I save and/or print my Hamilton Mobile CapTel conversation?
At this time, it is not possible to save or print your conversation from your iPhone.

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4. Can I review the conversation (scroll up or down) while still on the call?
Yes, the scroll feature works at any time during the call process.

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Call Types

1. Do I pay for long distance calls when using Hamilton Mobile CapTel?
Because you are accessing the service through the Internet, there are no long distance charges when using Hamilton Mobile CapTel.

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2. Can I make international calls using Hamilton Mobile CapTel?
Hamilton Mobile CapTel is intended for use in placing and receiving calls within the United States.

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Technical Requirements

1. What are the technical requirements to use Hamilton Mobile CapTel?
a. Apple iPhone 3G with a valid connection to the AT&T 3G network.
b. iPhone 3G compatible headset

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Mobile Devices

1. I have an iPhone but the area I live does not have 3G network, will Hamilton Mobile CapTel works?
If you're not in a 3G network area, the Hamilton Mobile CapTel will works with Wi-Fi on your iPhone.

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2. I have a blackberry mobile device, will Hamilton Mobile CapTel works?
Currently, Hamilton Mobile CapTel is designed exclusively for use on the iPhone 3G. Future updates will include other mobile devices.

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3. I have a mobile device that use Windows Mobile 6, will Hamilton Mobile CapTel works?
Hamilton Mobile CapTel is designed exclusively for use on iPhone. It will work on Windows Mobile 6 in a 3G network but it has not yet been design to work on Windows Mobile 6 efficiently. Future update will include working on Windows Mobile 6 that works in the 3G network area.

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Wireless Network

1. What is 3G Network?
3G is an accelerated data speeds and it allows simultaneous voice and data capabilities on wireless.

3G is offered only by AT&T. The 3G network uses HSDPA/UMTS technology (High Speed Downlink Packet Access/Universal Mobile Telephone System), which makes it possible to enjoy a variety of feature-rich wireless services. It offers simultaneous voice and data services. That means you can talk and use Internet at the same.

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2. Which wireless providers offer 3G Network?
At this time, AT&T Wireless is the only provider that offer 3G network, which will allow voice and data simultaneously.

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3. Where can I find out if my area has 3G network coverage?
You can find out if your area has 3G network coverage by visiting this link: http://www.wireless.att.com/coverageviewer/popUp_3g.jsp

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Headset

1. Is there a hearing aid compatible headset that will work on the iPhone?
Yes. The iPhone has a 3.5mm audio jack. There are several different hearing aid compatible headsets in the market that will work on mobile devices. There are a few distributors that offer hearing aid compatible headset for mobile devices.

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Contact

1. How do I contact Customer Service?
Mobile CapTel Customer Service is available by phone or email:
877-455-4227 English
866-670-9134 Spanish
info@hamiltoncaptel.com

Live Customer Service is offered during the following hours:
8am to 5pm CT Monday- Friday

Calls after hours and/or emails will be responded to on the next business day.

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About Hamilton

1. Who is Hamilton?
Hamilton Telecommunications is a telephone company based in Aurora, NE. Hamilton has been providing telephone service for over 100 years. Hamilton Relay Service is a division of Hamilton Telecommunications, and has provided Telecommunications Relay Service since 1990.

Telecommunications Relay Service (TRS) enables people who use a Text Telephone (also called a TTY, a TDD or TT) to communicate freely with people who use a standard telephone. Hamilton provides interstate relay service (calls from one state to another state) and intrastate relay service (calls within the same state) to numerous states across the country. Hamilton also provides nationwide service through Internet Relay, Video Relay, and CapTel Services.

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Copyright © 2012 Hamilton Relay. All Rights Reserved.
CapTel® is a registered trademark of Ultratec, Inc. • iPhone is a registered trademark of Apple, Inc.
BlackBerry® is a registered trademark of Research in Motion • Android® is a registered trademark of Google, Inc.